[Resolved]  Hathway Digital Set Top Box — I received old bad conditioned Hathway set top box of other customer in replacement for repairing my original new set top box

Address:

Pune, Maharashtra

We are using Hathway set top box since many years for our TV.
Customer ID for Hathway :11543.
Every year we pay the charges anually i.e. bill amount for entire year in first month itself.
Still we do not get proper services & the technicians do not arrive to solve complaint as they are not
at all bothered as they have received the entire year amount for cable connection.
But I would like to inform you that I have been cheated by Hathway & the entire higher team of Hathway is involved in malpractices.

I had given my set top box for repairs due to video problem & every day I was told that it will be repaired the next day.
This way 15 days passed & there was no cable TV at my home.
For solving my complaint I was continuously in contact with Mr.Ershad Shaikh who controls the entire cable connection system in Pune.
Everyday I was given false promises about the repair date & was even not provided a temporary set top box till my original one was repaired.
When asked he said that Hathway cant provide temporary set top box to old connections, whereas they had set top boxes in stock to provide to new conncetions.
Irritated with Hathway's bad service, I escalated the complaint to Hathway headoffice in Pune & Bombay.

Next day Hathway delivered a temporary set top box.
One day after I got the temporary box, their technician came at my house to collect charges for set top box repairs without my original set top box.
When asked about our original set top box, the technician argued that they will touch my set top box for repairs only after I pay them repair charges
This means that earlier they had not even started with repairs & were just giving me fake dates.
I talked with Mr.Sheikh at that time on phone to confirm such policy of taking charges before repairs & he said that this is Hathways procedure of working.

I then payed him the amount & after 2 days, Mr.Eknath delivered me a repaired set top box.
But I was shocked to see that it was not my original set top box.
Our set top box was a well maitained one which almost looked like a new one whereas the one I received was very old one & in a very bad condition.
The digital smart card inside the box was also not ours, whereas the smart card is unique to every customer registered in their name.
When asked about this bad replced set top box, Mr.Eknath argued that Hathway never repairs our original set top box , but they replace it.
When asked about the smart card, he said that it is ours only.

Arguement with Mr.Eknath was of no use as Hathway had cheated us & we had already paid repair charges.
I crosschecked the delivered smart card registration & came to know that it was registered in the name of some customer called Mr.Pandit Shah.
Immediately I mailed this issue to Hathway headoffice & they reverted saying that the issue will be solved.

Hathway has taken our original well maintained set top box & delivered an old used one registered in other customers name.
Such malpractices are carried out by Hathway to give old,used,bad conditioned set top boxes to old customers & provide our original set top boxes to new conncetions, for Hathways cost cutting & profit making intentions.
Besides Hathwway is charging any enormous amounts in order to make profits for new set top box connections in the current period when digitisation has been compulsary.
Thereby looting the helpless common man.

I have faced such a problem before digitasation is implemented then God knows what havoc of cheating innocent customers will be created by Hathway after 31st March when evryone will have to go for digital connections.
One week is over since I am in touch with the Hathway headoffice authorities & they are also giving me false promises.

Thereby I thought of seeking help of Consumer Forum.
It is an earnest request to resolve my complaint & help me in getting my original set top box & my registered smart card from Hathway.
Also would be glad if you take some stern action against Hathway Digital Cable Network so that they will stop their monopolistic atrocities over citizens.

Thanks & Regards
Junnarkar

Kothrud,Pune

For your reference-
Contact Details of Hathway Digital Cable Network:

[protected]@hathway.net
[protected]@hathway.net
[protected]@hathway.net
[protected]@hathway.net
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