Sathya Agencies — a c
9/21 mosque Lane street arakkonam, Vellore, Vellore District, Tamil Nadu, India
Imimmuplus on Apr 19, 2019
This is in reference to the air conditioner i purchased from your store on (25/03/2017). The day the air-conditioner was installed it was in the working condition and your customer service person demonstrated well. After an hour it started giving trouble. The room was not at all cool even though we tried to increase the temperature. I thought maybe i was not pressing the right button and called my neighbor who uses it from the past three yrs. She also checked but it didn’t work.
So i called your service center and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured me that it will be repaired in two days time. Well, i am writing to complain that i am not interested in getting my product repaired rather since it is a defective piece i demand a new working piece in replacement. I have been your customer from past one year and have always purchased most of my electrical items from your store. I believe you will look into the matter and help me get another new piece. I am really disappointed with the way everything was handled. First, the technician doesn’t turn up on the specified date and when i call your repair center nobody seems to understand the problem. It’s been almost a month and i am not able to use the air conditioner,
Otherwise, the last option is to move consumer court, below mention has to reference consumer protection rules.
1. National consumer disputes redressal commission (Ncdrc)
2. Consumer protection act of 1986
Name ; imran
Invoice number ; akm-16 /[protected]
Sales emp name - akm1 - magesh. M
Verified SupportSathya Agencies Customer Care's response, Apr 21, 2019
Greetings from Sathya.
We regret the inconvenience caused. We assure you that we will resolve your complaint positively.
Assuring our best of services always.
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