[Resolved]  Sathya Agencies — bajaj extended warranty amount paid but no policy generated

Address:	Coimbatore, Tamil Nadu, 641029
Website:	www.sathya.in

Dear service provider,

I bought a whirlpool friedge on 28th may 2015 with bajaj extended 2 years warranty (Rs 1050) and a washing machine purchased date 16th feb, 2016 with bajaj 3 years extended warranty (Rs. 2948). Now on 14th september, 2017 i was facing trouble with my refrigerator.
Then i tried to contact your store with all your customer care number where your numbers are saying that you will give me call back. Till today i did not received any call back.

I called to your whirlpool customer service with service request number (Sr number: mr[protected]). They came to my place for inspection inspection and rectified problem. For that they charged rs 350 as per record they found the item is out of warranty. And they informed to claim this amount with invoice to bajaj for paid 2 years extended warranty service.

I reached at your coimbatore rs puram office and spoke to your staff members and manager, they told me this warranty service is not under sathya coverage, i have to go to bajaj main office racecourse road, coimbatore. As per guideline i went there and spoke to them. But they did not found any warranty record in their database.

They updated me that they can not do anything as warranty not generated. They can only tell to the sathya for refund me the warranty amount.

Then i went to your sathya office rs puram for the refund amount and service charge. They made me to wait and tried to communicate with your internal staff for the resolution. Still i am not received any solution in it. I am kicked like football from one place to another place and many phone calls but all of your members are just playing game with me.

Now please resolve this issue as soon as possible before taking any further action. Otherwise total matter will go to consumer court.

Please refund my money rs 1050+2948+350= total rs 4348
Or
Give me bajaj policy number agreement for both products plus paid rs 350 for service.

I hope you are not doing same thing with all your customers.

Thank you

Best regards
Abhijit banik