[Resolved] Sathya Agencies — blue star ac

poovarasan Mahendiran

Address:	Kanchipuram, Tamil Nadu, 600045
Website:	(retail.sathya.in/)NO238, Mudichur road, west tambaram, chn-45 600045 044 42034985

I bought a ac (Navaratri offer) on sep 23rd, 2017. But i dint receive my product till today (09/11/17) 5pm. After i made payment, then only they checked that item is not available in stock. So they asked me to wait for 1week initially. And, later they requested 3 to 4 times and telling that my model stock is not available in blue star company itself. So finally they requested on nov 7th for confirm delivery. So i accepted it.
When i make payment, they accepted for free delivery. But my product reached from warehouse to sathya store (West tambaram) branch on 08/11/2017. Now sales man called me and asking you have to pay 250rs for delivery. Then i shouted like nearly 45 days you are having my money and you have accepted free delivery when i make payment. Why should i pay for it?

Finally they agree to deliver same day evening. But still i dint receive any update from the store. Then i have only called and asked about delivery.
They telling me again, today evening 6pm (9/11) your product will be delivered.

One of the worst store i have ever seen in my life time.

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Nov 10, 2017

Complaint marked as Resolved

When i logged complaint, within 15 mins i got a call from customer support team and responded my query. Air Conditioner received on 10/11/2017 without delivery charge. Thanks for the immediate attention from sathya agencies customer support team. Note: Before making invoice, check the available stocks whether its defective or its ready to delivery for customer.

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2017

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We acknowledge the receipt of your complaint. Assure that we will resolve the complaint at the earliest.

Looking forward to serve you always.

Best Regards,

Sathya CRM
[protected]/[protected]

Nov 10, 2017

Updated by poovarasan Mahendiran When i logged complaint, within 15 mins i got a call from customer support team and responded my query.

Air Conditioner received on 10/11/2017 without delivery charge. Thanks for the immediate attention from sathya agencies customer support team.

Note: Before making invoice, check the available stocks whether its defective or its ready to delivery for customer. Do not deviate in committed words & date for the product deliveries. 1 or 2 time is acceptable. But 4 to 5 times its really annoying.

Regards,
Poovarasan