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[Resolved]  Sathya Agencies — led tv buying experience

I recently purchased the lg 65 inch television in satya at velachery, chennai, it took 5days to process the load and hand over the products. The products just came yesterday as below

1. Tv came in the afternoon after a couple of reminders, the package was not looking like original package, they have removed in between and taped again, when i called the store manager he still claims it is new
2. Secondly they have not provided me the invoice for the tv while delivery
3. They suppose to deliver the stabilizer along with tv, they missed, again i did followup, they delivered the stabilizer at 8.30pm in the night, i opened it and saw the stabilizer is broken and it is full of cracks all over the body, the box itself looking like very old and tored

I called the store manager in the night 10pm and explained him when they are sending all in one and why they shipping damaged items

Now i am waiting for damaged things to be replaced, poor customer service post sales
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Yes (0)
Mar 10, 2018
Complaint marked as Resolved 
issue was fixed, appreciate the support provided by Karthik and Karthik of Satya (Sales Person and Branch Manager) Sorry that i was rude, atlast things got fixed
Mar 10, 2018

Complaint Status

Sathya Agencies customer support has been notified about the posted complaint.
Verified Support
Mar 10, 2018
Sathya Agencies Customer Care's response
Dear Sir,

Greetings from Sathya.

We acknowledge the receipt of your complaint. We regret the inconvenience caused. One of our support executive will call you shortly.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]
Mar 10, 2018
Updated by Mahendran Jayapal
Store Manager and Sales engineer were responsive, they just replaced the item

Thank you for the support, appreciate..
Complaint comments  1 CommentShareTweet

Comments

We are went to buy a ac in Daikin brand but they are more convenienced and saled the disliked model for profit purpose. but after fittment this model not worthable for buying

Not satisfied in this product also they are told 2 years of warranty but 1 year only came

Totally waste of money...

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    Sathya Agencies
    Customer Care Service
    Customer satisfaction rating
    73%
    Complaints
    454
    Pending
    107
    Resolved
    302
    Sathya Agencies Phone
    +91 46 1232 4985
    +91 46 1420 0985
    Sathya Agencies Address
    370, Palayamkottai Road, Tuticorin, Tamil Nadu, India - 628002
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