[Resolved]  Sathya Agencies — no bill given even after one month after purchasing godrej fridge & not taken back the old one

Website:

www.sathya.in

I have made an online payment through sathya.in website on 10.07.2017 for the purchase of godrej single door refrigerator model : 240 liters rd edge pro ct 3.2 (Under exchange) and one v-gard stabilizer for the fridge under order no sbso-13515 which amounted rs. 18250. Even though they said within 2 days the above products will get delivered up on my continues request and complaints it got delivered to my address only on 17.07.2017. The product got delivered with out any bills in original or duplicate. So i found lot of difficulties for arranging the company demo because the technician came for the same insisted to produce the bill for the demo. Also you are well aware the importance of having the bills to claim warranty if required.

Also would like to inform you that, while interacting with their customer care staff (Ms. Guru lakshmi on ph no. [protected]) she confirmed before and after making the payment that they will take back the exchange product (Old fridge) on the same transport which comes for the delivery. But the courier personal said they won't do so. That day onwards i am keep calling their staff to arrange quick collection of old refrigerator, but till this time nobody tuned up or not given any proper information about the same.

Past one week i am interacting with their customer care staff ms. Gayathri on ph no. [protected] and told my difficulties to keep both (Old and new) refrigerators at home due to space constrains and arrange immediate collection of old refrigerator but all my efforts are in vain. Today on my enquiry ms. Gayathri told me that the bills are already couriered but she failed to give courier details like name of the courier company, date of despatch or tracking number.

In view of the above i am making this written complaint and request you to take necessary actions against the responsible people for the above lapses.

With regards...
Saju menon
2a/5, air india staff colony
Meenambakkam
Chennai - 600027
Ph : [protected]