[Resolved] Sathya Agencies — not providing service

raj_gold

from Bengaluru, Karnataka

Address:

628151

Dear sir,
Cleint :SATHYA AGENCIES, 370, Palayamkottai Road, Thoothukudi, Tamil Nadu 628002
Description of the Incident :
I purchased a New USHA -STELLAR Air cooler from Sathya Agencies Tuticorin on 31/03/2018.While purchasing they told it will provide enough cooling air and there option for swing.While swing there is option to split water is also there .After reaching home, switched ON and check it is not working as expected . Cool air is not at all coming from the cooler it is just working as a Normal FAN. The option for split water while swing is also not working .
When I called sathya agencies they replied it will work as this only and we never told it will give cool air or split water . Sathya agencies is giving false statement in selling the product to customer .Sathys agencies is not ready to send their service person to check the problem,

please take action to either repair the unit to function properly or take the unit back and refund the amount

regards,
raj
[protected]

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May 5, 2018

Complaint marked as Resolved

Service engineer from Satya visited and resolved the problem

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

May 03, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]