[Resolved] Sathya Agencies — Not providing the bill for my purchase

gssraja

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600125
Website:	retail.sathya.in/index.html

Hi,

I had good will about Sathya Agencies in the past. I have been a regular customer. However, after my most recent purchase Sony R42E LED TV, I was never provided a bill as a proof of my purchase. In spite of having so many follow-ups with the sales person Rajkumar of Porur branch, I was left wondering how come an agency be so lethargic in providing a proof of purchase. I am contemplating how to redress this in consumer forums. Are you guys evading tax by not providing a proof of purchase? How come your transaction is complete without providing the customer with the proof of purchase? What happened to the gifts that are promised during the purchase? Are you guys cheating on us? The only receipt that I ever got was for Rs.500/- paid towards processing fee of Bajaj Finserv consumer loan. It's a nightmare that after paying Rs.27000/=, you do not have any proof of making a payment! I wonder their business model. Buyers, beware of this seller. Never step out of their shop without getting the receipt for payment.

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May 22, 2017

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

May 22, 2017

Updated by gssraja After 10 days of posting my complaint here, a representative from Sathya Agencies contacted me. She apologized for the delay in getting the invoice and gift. She offered to send the invoice and a gift voucher instead of gift. I received them. Though after the fact of complaining here, I am glad that they are responsive and took their time to follow-up and resolve this, though not ideally, but amicably.