Sathya Agencies — onida tv - 32 inch - sathya pursaiwakam

 
2 Reviews
 RuksanaRuksina on Jan 21, 2018
We bought onida tv at the end of june 2017... During november 2017, we found that 3 lines appearing in tv screen.. We are really surprised, because within 4-5 months, we are facing this issue... Really disappointed with this onida product.. We raised complaint in sathya agencies (Pursaiwakam), still issue is not resolved.. Its been more than 45 days, still we are seeing tv with 3 lines in screen... Whoever comes in our home, they are really disappointed with this type of service from sathya agencies and onida product.. We really dont need this onida tv... Pls do refund... Within 5 months, this tv is giving this much issue.
We really don't need this... Please refund the amount... We cannot often follow up with sathya agencies and in return no response...in june month itself we bought ac, water purifier, fridge and washing machine along with tv... Now we got issue with tv and really we are scared of the other 4 products... Don't know when other products will give issue... Kindly refund the amount for onida tv... Pls understand and help on priority...

Complaint Status


[Jan 21, 2018] Sathya Agencies customer support has been notified about the posted complaint.
Sathya Agencies Customer Care's response, Jan 22, 2018
Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused to you. Please share your Invoice/ contact number, so that one of our Customer Care Executive will assist you.

Looking forward for your email,

Once again sorry for the inconvenience,

With regards,

SATHYA CRM
Updated by RuksanaRuksina, Jan 22, 2018
Worst customer service from Sathya..

Person in Sathya called me and said, he will surely send people to resolve the issue but no one came. This is not the first time.

Its more than 45 days, still nothing happened.

I Kindly request you to REFUND THE AMOUNT. Within 5 months, this ONIDA TV is giving issue. We really dont want this product. Pls help..

TV generally works for many years without issue. However i dont think this TV can work for a year itself.

Pls understand and refund the amount. We will get some other good product.

Contact Number - [protected]
Updated by RuksanaRuksina, Jan 22, 2018
Invoice No :[protected]
Date of Purchase - 24 June 2017
Updated by RuksanaRuksina, Jan 23, 2018
Still i didn't get any call or update from your end.

Really bad customer service. Never expected this kind of service. Very much disappointed.

Request your intervention here. Please help in sharing the procedures for refund amount.

Thanks for your support!!!
Updated by RuksanaRuksina, Jan 27, 2018
Raji,

Tried reaching you, Pls share contact number of ONIDA service centre which is in ESI Ayanavaram...
Updated by RuksanaRuksina, Jan 27, 2018
Team,
Still I didn't get the contact number...can you pls help on priority
Updated by RuksanaRuksina, Jan 31, 2018
Team,
Yesterday I went and changed the picture tube of TV...
But still I'm not satisfied, because this Onida TV is giving issue within 4 months...I mean in 4 months, picture tubei issue has come, which is major one...

I'm not at all comfortable with this product...within warranty period, we got this big issue and it is changed now...but if I get a issue after warranty period what I will do...I'm seriously disappointed with this TV...Kindly do EXCHANGE or Please REFUND the amount, I will some other good product...I'm not at all satisfied...I can't afford for new TV after warranty...Pls understand and help on priority...
Thanks...
Updated by RuksanaRuksina, Feb 01, 2018
Still I didn't get any response from your end...
Please help on priority...
Sathya Agencies Customer Care's response, Feb 02, 2018
Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]
Updated by RuksanaRuksina, Feb 02, 2018
This complaint is not yet resolved...have already discussed with Raji...pls read above comments...
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Worst customer service from Sathya..

Person in Sathya called me and said, he will surely send people to resolve the issue but no one came. This is not the first time.

Its more than 45 days, still nothing happened.

I Kindly request you to REFUND THE AMOUNT. Within 5 months, this ONIDA TV is giving issue. We really dont want this product. Pls help..

TV generally works for many years without issue. However i dont think this TV can work for a year itself.

Pls understand and refund the amount. We will get some other good product.

Contact Number - [protected]

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