[Resolved] Sathya Agencies — panasonic air conditioner worked only for a week since purchased date 22.02.2018.. motor problem not rectified by the agency still

 
1 Review
 Akaf on Jun 21, 2018
We purchased an air-contioner bill no:6453 on 22.04.2018 from
Sathya agencies pvt. Ltd., no-2, karur bye-pass road, annamalinagar, trichy18. For our father aged 77yrs immediately after his discharged from the hospital for his health purposes in this hot summer. But the a/c worked for only a week and the stopped. There was no blow from the unit only the light is on. After repeated complaint the office in charge says that the report has been produced saying customer not in station so call has been postponed. When i came to know this i called the concerned technician in the given no:[protected], he frankly (& is genuine) told that he had not made any call to us & had not given any report to the service center. Immediately i made a conference call to the service center with the technician on line, then the lady says it is some other client. The technician felt sorry & attended the complain said there is a problem in motor. So i will suggest for replacement of the motor in the service center but the problem is it still not solved as it works only when the technician attends the complaint make it run next day it does not work. After many attempts it is still in same stage. Yesterday, i came to know that another technician attended and changed the board for the problem is motor blower complaint.
I am not satisfied with the product & service.
I need the unit to be changed. At least the indoor unit. Its high time for our patience from the date of purchase. We cant bear a single day more.
We wait only till tomorrow for replacement of the unit
Complaint marked as Resolved Jun 27, 2018
The Complaint has been attended and replaced a blower motor.
The complaint is resolved now

Complaint Status


[Jun 21, 2018] Sathya Agencies customer support has been notified about the posted complaint.
Verified Support
Sathya Agencies Customer Care's response, Jun 21, 2018
Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]
Complaint comments  Add a Comment     Updated: Share0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    87%
    Complaints
    219
    Pending
    0
    Resolved
    190
    phone
    +91 46 1232 4985
    +91 46 1420 0985
    location
    370, Palayamkottai Road, Tuticorin, Tamil Nadu, India - 628002
    Sathya Agencies - panasonic air conditioner worked only for a week since purchased date 22.02.2018.. motor problem not rectified by the agency still