[Resolved]  Sathya Agencies — purchase of window ac - not taking the old ac as promised - sathya velachery branch

Address:600042

I have purchased hitachi window ac 1 ton at sathya agencies, velachery branch, chennai vide invoice no.[protected] dated 24.4.2018. At the time of purchased the sales representative mr. Selvam and ac sales in charge gave me an assurance that my old lg 1 ton window ac will be taken back and give rs.1500/- and finalised my purchase. While billing i asked whether they will mention about taking back the old ac in the invoice, they said it is not necessary and again told that as soon as the installation is finished their people will come take the old ac. One ms. Sathia of ac sales representative is also aware of this. The new ac installation finished on 25.4.2018 and i informed them and they assured that the old ac will be taken back immediately. Everyday i telephone them and even visited one day in person and they repeated the same word "sir, dont worry the old ac will be taken tomorrow. We will defenetely take the old item. On 30th april they informed the person who will take the old ac and gave me his phone number. His name is ram kumar. I even called him daily and he will politely reply that he is come today like that but never turns up. Today morning also i called him he said sir today my people are coming to velachery to take your old ac. But not responded. My question is why the famous organisation like sathyta could not solve the minor problems like this and which gives unnecessary torture to the customer. It is already 11 days when my old ac will be taken.
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May 8, 2018
Complaint marked as Resolved 
Sathya Agencies customer support has been notified about the posted complaint.
Verified Support
May 04, 2018
Sathya Agencies Customer Care's response
Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]
Verified Support
May 07, 2018
Sathya Agencies Customer Care's response
Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]
May 07, 2018
Updated by Suriyan Ravi
Resolved
Complaint comments 

Comments

"Resolved". Sathya Agencies customer care really taken quick action and resolved my issue. I hereby thank especially Ms. Dhanalakshmi of Sathya for her immediate response and follow-up.

Ravi

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