Sathya Agencies Pvt. Ltd — Sathya provides faulty products, takes infinite time to complete order (ac)

Address:

Tiruvarur, Tamil Nadu, 610001

Reference: cash bill no: 1442, dt. 17.03.2016, issued at thiruvarur

Sir,

I have ordered the following items on 17.03.2016 evening as per the bill no: 1442, through your temporary outlet in the address "sathya agencies pvt. Ltd, marina mahal, old railway station road, thiruvarur-610 001; through your sales manager, mr kabil (Ph: [protected]), as he promised me that, the permanent shop will be open on april 1st. I paid rs 2000 as advance.

1) panasonic ac, model: yc18rky3-1

2) vguard stabilizer model: vwr400 (Additional amount is charged for this stabilizer in comparison with usually supplied model)

3) mixer grinder: preethy eco-chef

4) iron box, make: morphy richards, model: super glide (Steam + spray type)

The sales manager told me that, all the items are in ready stock except item no:2; and all the 4 items can be delivered in the very next day. But the delivery van reported in the after noon on 19.03.2016 (Transportation charge is paid by me) and unloaded the following materials:

1) ac model as required. But the front panel of the ac in-door unit was having a few scratches (The show-room display-piece is delivered to me, and it is confirmed by me by visiting the shop again)

2) sakthi stabilizer

3) mixer grinder model : eco-chef (Show-room display piece is supplied)

4) super glide iron box (Show-room display piece is supplied)

Mr goutham, sales person received rs 40000 from me (Paid after confirming with mr kabil) during the delivery of material. I kept the materials as they are unloaded as i was not occupied the house till 05.04.2016.

After continuous perusal, panasonic service engineer reported on 21.03.2016 and un-packed the ac, and found that, the in-door unit is having scratches on the front panel. The issue is reported to the sales manager mr kabil immediately, and he promised me that, he will arrange a fresh in-door unit and vwr-400 stabilizer afrer three days. As i want to go out of the station by 22nd (Till the time, a complete 5 days were available for m/s sathya to complete my order), i informed the manager to keep post-pond the replacement of the in-door unit and stabilizer to 09.00 am on 05.04.2016, and he has agreed to it.

On 4th april, by 01.05pm, i have reminted mr kabil regarding the replacement and installation of ac for the next day morning and he promised me that, it will be done.

I have reached the place by 07.30am on 05.04.2016, and till the time today (03.35pm, 06.04.2016) i'm waiting for the response. By this time, i have communicated with the customer care numbers of m/s sathya as well as m/s panasonic.

It is quite sad that, such a large organization, having branches all over the state is offering this type of irresponsible service.


Thanks

Abhilash paul,

No:106 - 1st floor,

Kumaran street, thiruvarur - 610 001