[Resolved] Sathya Agencies — Received defective product

Saravanan Kotti

from Thiruvananthapuram, Kerala

Address:

Chennai, Tamil Nadu, 600012

My name is saravanan. Yesterday 7-feb-2017 I bought a videocon WM VS75Z11 model from sathya purasawalkam Chennai branch.

Today I received the product 8-feb-2017) and its a defective product. I could see the product was opened already and lot of dust and pen marks are there in the product, and user manual as xerox paper, will this product come without user manual ? It’s a damn cheating.

Did you guys send any demo piece or something was kept in the showroom? How come dusts come inside a packed product and how the user manual book in a xerox paper? how come numbers and lines written in pen inside the product? its a damn showcase piece product. not an original from the videocon.

Please take right action soon.

Invoice no: CH03-16/[protected]

Thanks
Saravanan
[protected]

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Feb 10, 2017

Complaint marked as Resolved

They made a quick response and replaced with new product. I'm happy with their process.

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Sathya Agencies Customer Care's response Dear Sir,

Greetings from SATHYA.

With regard to the above complaint, our team had contacted you and resolved the issue positively.

We regret for the inconvenience caused to you. Request you to post your valuable feedback.

Always assuring you the best of our services,

With regards,

SATHYA CRM
[protected]/[protected]

Feb 10, 2017

Updated by Saravanan Kotti I got call from Sathya customer care and the showroom manager accepted their fault and sent me a new product immediately. Thank you so much for the quick process. you will be my first choice in future for any home appliances.