[Resolved] Sathya Agencies — sales person cheating
MuMuthu26 on Feb 15, 2018
Myself muthukaruppan bought a sony led 24 inch tv on sekkalai road, karaikudi branch on jan through bajaj finserv emi. Sales person michael hadn't explained us about extended warranty. He said you need to pay 1556*9 months. But they have debited 1676 per month. I asked the sales person why 120 rs had been taken more than emi amount, he said it is for extended warranty. Whether i had asked you extended warranty or whether you ask us you need it or not. So i asked to reverse the amount. He said i will do my better but it hadn't been reversed. Kindly do the needful and punish this kind of cheating sales person. Kindly contact me through [protected].
Complaint marked as Resolved Feb 20, 2018
Without our knowledge you have provided extended warranty and charged me more than the monthly emi. Then I complained. Now 120 rs has been refunded to me. If bajaj debit 1676 rs again for the upcoming months I will raise a claim and will file a FIR. So please make sure they won't charge anymore than 1556rs. Here after kindly explain the customer about extended warranty and the charges by bajaj. In other electronic shops this kind of problems are not arising, but happy to see you as you resolved the complaint very quickly. Hats off to Sathya...
[Feb 15, 2018] Sathya Agencies customer support has been notified about the posted complaint.
Verified SupportSathya Agencies Customer Care's response, Feb 15, 2018
Greetings from Sathya.
We acknowledge the receipt of your complaint. As assured to you over phone, we are working on the complaint and will resolve it positively.
We regret the inconvenience caused to you.
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