[Resolved] Sathya Agencies — Samsung Refrigerator modelrr21a2f2x9u s/no 04nq4par402197

ashokradha1010

Jul 31, 2021

Address:

tirupur tamil nadu

Dear Sir,
We have purchased a Samsung Refrigerator Model-RR21A2F2X9U- S/No :04NQ4PAR402197 At
Sathya Agencies, No-115-1, 115-2, 115-3, 116, Kumaran Road, Tirupur-641 601-Tamil Nadu India on 11/07/2021
One week after using, we found the issue look like snow on the freezer outside door and the water sweating from that. We complained this issue at Samsung customer care and as per service engineer advice, we have changed the fridge settings.
After that also, the same problem is continuing till now. Again we have complained about this issue at Sathya Store and also Samsung customer care. But no action had been taken to close this issue.
Please help me to get proper response and service from Sathya agencies and Samsung customer care.
Herewith I have attached issue images/video clips for your kind consideration. Hope you can do the needful in this Issue.
Regards,
R. Ashok
Contact No: [protected]
Address:
Pattukotiyar nagar 8th street
Thennampalayam
Tirupur-641604
Tamil nadu-India

+7 photos

Was this information helpful?

No (0)

Yes (3)

Jul 31, 2021

Complaint marked as Resolved

This Problem is not Resolved until.

Verified Support

Aug 13, 2021

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]