[Resolved] Sathya Agencies — service of delivering product on said date

Manjuladinesh

from Ernakulam, Kerala

Address:

Chennai, Tamil Nadu, 600110

I had ordered a samsung 55 inches uhd led tv on 30/12/2018 and was promised it will be delivered in a days time on 2/1/2019 by sathya agencies koluthur branch (Mr. Jegan and mr. Kamalesh) but it was not delivered.
When i enquired on 3/1/2019 still the same answer that it will reach you by today. Today is 4/1/2019... Neither they have taken the pains to call us to tell it was not delivered nor had made any other arrangements to meet out the non delivery of product. One of the worst service ever faced... Now i am planning to cancel the product... Neither product delivered nor am i getting a call regarding this... Contemplating to cancel the product delivery as they have not kept their word.

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Feb 2, 2019

Complaint marked as Resolved

I had to call again and had asked for a cancellation and then they delivered the same day.

Jan 03, 2019

Updated by Manjuladinesh The dates are as follows ... 31/12/2018 we confirmed the product
2/1/2019 to be delivered
today is 3/1/2019 ... kindly update the dates

Verified Support

Jan 18, 2019

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

Jan 31, 2019

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]