Sathya Agencies — tv/forgery done by sathya agency salesperson

Address:600116

I was a regular happy customer of sathya agency (Porur, chennai). And done all my purchase (Ac and refrigerator) here.in the same notion i went to purchase a tv.

I was attended by salesperson ch05-rajkumar s and he showed different tv's and i was happy with sony 43 inches and requested for price details.
He told me that there is a offer of 0% emi and a cashback offer with icici credit card. When i requested for cashback details. He along with a colleague of him
Showed a banner in his friends mobile with description of the offer.

I was advised i would get the maximum cashback of 3000 if i purchase through icici credit card. I was having a older icici credit card with me on that day.
So i went next day to the showroom and made the purchase with 0% emi on my icici credit card and he advised there is a interest (2200 approx) charged and it will credited back
Along with 3000 rs cashback. Tv was installed and after 3 months i got the interest (2200 approx) credited. However i did not got the 3000 rs cash back.

I called the salesperson rajkumar and he did not pick up my call, then i called porur showroom and enquired about the issue and they connected with rajkumar and i raised my
Concern. I sent the bill copy in watsapp and he assured to revert with details with in 2 days and there was no proper response from him, then went to showroom and after all the struggle i was advised
By rajkumar that there was no cashback offer at that time.

So he and his friend has created a forged offer banner and duped me. I now lost all the faith with this person.

With the trust on sathya agency, i am raising this concern to take a suitable action.

Provided below all the details needed:
Branch : porur chennai
Gst invoice no : cpr1709
Date : 08/09/2019
Customer name : *line
Mobile : *814

If you need any more information. Please feel free to contact me.
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Verified Support
Feb 12, 2020
Sathya Agencies Customer Care's response
Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]
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