[Resolved] Sathya Agencies — v guard water heater
KaKavitha Narayanan on Dec 11, 2017
I am kavithanarayanan from porur, chennai.
Two months back, we have purchased vguard water heater (10l - pebble) in sathya - porur branch. Bill was in my husband's name - narayanan. Contact numbers-[protected], [protected].
Water smells very bad in the heater. We complained so many times and 4 times they send the service man for service but after that also same bad smell so they (From vguard) replaced with other heater, we went to sathya and got it replaced. But again now same problem (Water smells very bad). Again we are complaining daily but no proper response from sathya. After struggling with vguard, last week they come and collected the sample water from heater (Which smells bad). At that time they told as they will send the sample water (For proof) to lab to get the report and after analysing it, we will proceed. But no response till now we r making calls for sathya and vguard. Asusual they r convincing us by telling something but we r not satisfied with the service (Both from vguard and sathya). We don't want to use that heater further so we are ready to return it and asking them to refund our money so only no proper answer.
Complaint marked as Resolved Jan 12, 2018
They received the product which was sold and refunded the amount.
[Dec 11, 2017] Sathya Agencies customer support has been notified about the posted complaint.
Verified SupportSathya Agencies Customer Care's response, Dec 12, 2017
Greetings from Sathya.
With the reference to your feedback regarding our service, we understand your concern and regret the inconvenience caused.
One of our customer service team would contact you shortly for providing resolution.
Assuring you our best services always.
Verified SupportSathya Agencies Customer Care's response, Jan 02, 2018
Greetings from Sathya.
On receipt of your complaint, our CRM team had contacted and resolved your escalation.
Kindly confirm the same by marking this complaint as "Resolved",
Looking forward to serve you always,
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