Sathya Agencies — Whirlpool washing machine failure

On dt. 26/08/2019 i purchased a whirlpool washing machine invoice number. Cpw24560 at sathya agency porur at full payment. For less than a month its working was fine. Then it makes a noise. So i contacted whirlpool customer care team for rectification. They came nd replaced motor (Service engineer informed manufacturing defect in the motor) nd assured no such noise will appear in future.
Off late, again i am the problem persits
1) unbearable noise.
2) sound in the spinners.

Again i forced to reach your toll free number for rectification. Nobody reached me until again i contact your team. One service engineer came nd informed motor needs to replace again. And he confirmed me, new machine will be replaced within a week.

I waited more than 20days, no one turned to call me... I dont have any option so i called sathya agencies porur. They promised new machine will be deliver within 24 hrs. This was happened before the corona pandemic. I didn't get the new machine till date.

All these are causing great inconvenience and i feel cheated. Very worst customer service!!!

Earlier i am using a product more than 5years and had no trouble in the machine. This machine looks like assembly model.

Now i don't have any faith in your product.

Plz let me know, why the motor faulty within a short period?

I want to know sathya agencies selling any used one to the customers?.

No reliability in the customer service neither sathya or whirlpool (Such a big reputed company).

This is really embarassing!!! Ten ppl in my family members. Hope you understand the situation.

I, therefore request you to replace the new one at the earliest. Will be highly appreciated.

Thank you.

With warm regards,
Pushparaj r