Savaari Car Rentals — complaint for unprofessional, rude, fraudulent behaviour

Website:savaari.com

I have booked innova cab from savaari.com from pathankot cantt station for 3 days and 2 nights.

The driver reached for pickup almost 2 hours after the scheduled time of 12:30pm from ptkc station. The driver's local area manager was impolite and very rude with us rather than listening to our complaint he was taking side of driver giving irrational arguments and rude in talking to ladies with us.

We were waiting for this can nearly 2 hours along with senior citizens and toddler on the railways station.. The customer care of savaari is totally misleading whenever we triied contacting them they kept our call on hold for long period of time and later disconnecting it without any proper reply.

When we begin the trip the driver was so rash in driving that we had to request him again and again to drive properly but that was of no use.

At the end of our trip the driver was asking us to pay 750 rupees more claiming that as interstate charges and the customer care of savaari also agreed with him when later verified he showed us the receipt of himachal permit which was 2100 per month and when connecting with the permit office they asked us to lodge an fir in police station and then driver said give me whatever the bill is and went away quickly.

I am attaching the photograph of the driver and the car.
We had to board the train from ptkc and he kept on arguing with us till the last moment and then begin asking for tip for the disastrous trip we suffered due to savaari.com

Trip details : 8th july, 12:30 pm, pathankot, s[protected]

I expect savaari.com to take a note of this complaint and compensate us for the mental harassment and action against the local area manager the driver and customer care for their lackadaisical attitude.
+2 photos
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