Savaari Car Rentals — faulty car provided

Address:

New Delhi, Delhi, 110017

We booked a ertiga cab from delhi to udaipur. From the starting we could observe that the car is having some problem in pick up from first gear. Also the left side gate was not opening. On third day f the trip there was loud sound coming out of car. We immediately went to garage and we got to know gear box needs repair and will take more than one day. We cancelled our trip to mount abu due to broke down of car.

Later same day at 1558 hrs we had called the driver to check on the status and he told us that car will be repaired by 12 pm next day. So we decided to extend our stay by another night.

Today at 8.30 am we called the driver to check on the status and the driver assured us that he will be coming to pick us up at 12 pm. After waiting for an half an hour at 12:30 pm we decided to call the driver again then driver told us that the repair will take 1 more hour. We called savari helplines through which we had booked this car and till 2 pm we were with them over the call having discussion and every call they made they said car is reaching to you, it was 2pm but driver never came to the hotel. So once again we did not do anything and day went wasted and we could not travel to mount abu.

Not only this the car had multiple issue like
First gear was faulty
Left door was faulty everytime one person had to get down to open the door
Untrained driver not only in terms of driving but also he was not aware about the places forget jaipur he was not aware even about delhi or gurgaon where he said he stays in gurgaon.
Driver always had a issue to dropping us to the requested point where and whenever we ask. And give us nasty reply and say not possible.

Now when we complained the above the company through whi h we had booked this cab is not helpful in resolving king the issue and instead he had asked the car owner to speak with us directly. Resulted our personal number is disclosed to third party whom we never spoke and that person is not was not involved anywhere when this cab was booked. Now we getting continues call from this person which is getting irritated.

So far we had paid him 3700 rupees and we were not being paying a single penny for the damage occured in this trip. 2 days with no car and we had arranged our own transport.1 night extension and end up paying 11000 rupees and 19000 rupees for air ticket. It's my humble request to you to look into this matter.. I do not need any refund whatever i had paid but fir sure i am not paying him anything extra.

Looking out for your support