Savaari Car Rentals — not refunding money saying it not received while we have proof they claimed it!!!

Website:www.savaari.com

We booked a car from bangalore to yercaud round trip through savaari car rentals, with id: s[protected]. Leaving aside the fact that break oil was leaking from a car which was sent for tourists to travel in the mountains, savaari car rentalsi has been outright cheating us with money.

We attempted to pay the advance of rs. 2, 687/- on the portal which was showing transaction failure. We attempted 3 times on 23rd feb. Your website was throwing errors whenever we tried to process the advance. We called up your office to explain the problem the next day (24th feb) when your colleague shared a link with us - which we used to make payment of rs. 2, 700. This time the "transaction was successful" and the message showed up on the screen.

Later when we checked the bank statement, we saw that all the transactions had actually gone through i. E. Rs. 2, 687 x 3 times plus rs. 2, 700 x 1 time. We immediately called your office, and then we were told that only 2 amounts were received in your bank account i. E. Rs 2, 687 x 1 time and rs.2, 700 x 1 time. Hence you initiated the refund of one installment of rs. 2, 687 which had wrongly gone through.

We checked with our bank and they confirmed that all the attempted transactions were successful and there was surely some problem with the merchant portal. They also confirmed that not only did it went through, but savaari car rentals has actually claimed the money and has been lying about it the whole time!

It is really absurd to conclude that only one transaction out of the three transactions went through, in spite of the fact that the error message was same for all three.

From that day onwards, we have been calling savaari car rentals every single day, they asked for our bank transaction details, asked us to send mails everyday, forwarded to the accounts dept. And promised to respond but no response from the account department yet. We still should get a refund of rs. 5374/-
But all we get is waste of time explaining the entire thing to all the customer service execs.

This is really frustrating - if your company is not technically equipped to handle online transactions, it would be better to scrap off the online portal and accept only cash payments. At least customers like us would be saved from all the harassment.

And finally, seeing the delay in settling such cases, it really makes people wonder what could be the actual reason behind it, is it ignorance or the delay is intentional!.in either case, we would have to take strong action against savaari car rentals if the issue is not closed at the earliest!
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