[Resolved]  Savethedeals.in — Debited 1730/-

pl immediately file a complaint with bank barnch since bank does not honour the payment immediately i have filed with the branch send mail to hqrs of the bank also pl seethe reply i got from bank
Msg from corp bank

On Sep 6, 2014 11:53 AM, "FTS Centre-Bangalore (CorpBank)" <[protected]@corpbank.co.in> wrote:

Dear Sir/Madam,


As per the mail below, the following transaction are FRAUD and not done by the customer.


02/09/2014│Trf NET Paymen│ │ 1730.00│


The card data might have been compromised which has to be investigated. The disputed transactions are net transactions and the merchants are located abroad. For online transactions where the merchants are located abroad, 3D secure password/OTP is not mandatory. In such cases the Card No., Card Expiry details and CVV is sufficient to perform an online transactions. Since physical card is not required to do an online transaction, the above said details are sufficient to do an online transaction as such the card details might have been compromised at merchant establishments or the customer might be a prey to Phishing mails.


Please note the following points to be done by the branch


1.Please enter the claim through ATM claims module and provide us the claim id number on receiving the message as “Claim Successfully Registered”.


After that we will be reporting fraud to VISA and raise a claim on the Merchant Acquirer Bank . As per VISA/MASTERCARD terms 45 days time frame is available for the Merchant Acquirer bank to respond.


***If the Merchant Acquirer Bank accepts our chargeback before the due date proactively, the amount will be credited within 2 days from the date of acceptance


***Else If the claim is rejected we shall provide the proof of txn submitted by the Merchant acquirer bank and the same may be handed over to the customer for taking further course of action and


***If the Merchant acquirer Bank does not respond for 45 days then on 46th day we shall credit the amount.


2. Please inform customer to register the mobile no at the branch so that whenever there is fraudulent txn, the customer will receive SMS and can immediately block the card. Please cancel this card and issue new card as the card has been once compromised .


3. Please note to inform customers to register the mobile no at the branch. The Branch has to feed the mobile no correctly in the mobile no field only correctly.


Kindly let us know whether customer had received any mail requesting for the card details i.e from rbi.org.in, iba.org.in or from info.[protected]@corpbank.com. If so kindly forward the same to us. Also let us know if customer had received any Phone call purportedly from CorpBank ATM SERVICE CENTRE, Mumbai requesting for card details. If so kindly provide the details which will help in our investigation.


With Regards

Pallavi Shetty

FTS Centre, Bangalore

IMPORTANT NOTICE

Our Bank or Reserve Bank of India (RBI) does not ask any customer, the details of his/her account/PIN/password through phone, mobile phones, SMS or emails. Therefore any one pretending to be asking you for information from the bank/technical team may be fraudulent entities. Please don’t fall prey to those fictitious calls.


From: rangan venkataraman [mailto:[protected]@gmail.com]
Sent: Wednesday, September 03, 2014 10:33 AM
To: FTS Centre-Bangalore (CorpBank)
Subject: Fwd: Your cancellation request


dear sir


my name is krishnaswamyk holding debit card no489''''''''''''�...⇄ of sb a/c no 412 at corporation bank at t nagar branch

yesterday i had gone into website save the deals and i had typed for an amount of rs 50 only where as my a/c was debited rs 1730 .you are requested to reverse the same and in future you are requested notto debit any amount recived from "save the deals " iin this regard pl find below the msg which informs me i have unsubscribed from this deal .please note this company appears to be bogus since it debits an amount varying from what i ahve typed on the site .i am bringing this to notice of the bank the site is save the deals.in pl find below the complaints raised by so many people


https://www.consumercomplaints.in/savethedeals-in-b104844 you are requested to go this site and see the complaints

i have tried sevral times to reach your toll free number no response after waiting for 15 minutes .you are requested not to debit any amount in future and reverse this 1730 rs done on 2 9 2014 at 14 11


k krishnaswamy

sb a/c 412 t nagar branch chennai

[protected]


anyone want any guidance pl call me [protected]

Hi neelshah,
I too received one such mail, however, instead of blindly following it, I spent 15-20 minutes to read the terms and conditions. And guess what my friend, it appears that you really authorized them to deduct the money. But what next?
You need to scan the receipt that they have sent to you (I guess you can simply print the pdf of the mail using your Google Chrome browser) and then email it to [protected]@savethedeal.in Then, according to their terms mentioned on the website, they would be liable to return your money. If that doesn't work out, then you have a serious case against them.
I hope this helps you. Please do post back regarding your case and keep the readers updated (sharing is caring :) ).
Cheers,
Param