SBI Card — Closing sbi card [protected] with add-on two credit cards

Address:	Cuttack, Odisha, 753001
Website:	www.sbicard.com

June 12, 2016 & september 22, 2016
Ref. no.: bo (bhu) no. 3921/22389/2015-16, dated june 08, 2016
Sbi card ref. no.: 1-[protected], dated june 03, 2016
Ref. complaint vide email dated 07.05.2016 re: [interaction id:1-[protected]] re: sbi card related.
To,
The asst. manager
Reserve bank of india
Bhubaneswar
Subject : complaint no. 2842/2015-16 against sbi card under banking ombudsman scheme, 2006 – regrading sbi signature credit card and platinum credit card.
Dear sir,

I would like to bring your kind notice below mentioned intimation details for your ready reference & action.
(i) i have no information regarding when i have submitted form for sbi card and till 1st september, 2016. i wants to depict my complaints regarding conflict cards received and finally wants to close.
(ii) i have received two credit cards first card received [protected] (sbi signature card) including 2 add-on cards & latter received [protected] (sbi platinum card) included 2 nos. add-on cards. i have got confused which card i shall use kindly guide me to avoid any conflicts on dated 1st september, 2015 (email attachment#1 herewith).
(iii) i have not received any confirmation/intimation email from sbi card that i have given request on dated 20th august, 2015 for upgrade sbi platinum card to sbi signature card.
(iv) sbi card concern responded vide email on dated 9th september, 2015 asked some clarifications for security purpose.
(v) i have given response on same day vide email on dated 9th september, 2015.
(vi) again i have sent “gentle reminder” vide email on dated 17th september, 2015.
(vii) sbi card concern responded vide email on dated 22nd september, 2015 that “we wish to inform you that sbi signature card stands active for usage. further, we wish to inform you that sbi platinum card is not active for usage”.
(viii) i have responded on same day vide email on dated 22nd september, 2015 that “why sbi platinum card deactivated without my intimation/confirmation.
(ix) sbi card no response till 22nd september, 2015 to 24th november, 2015.
(x) then i have received sbi card statement, i have wondering in statement sbi card added
13/11/2015 annual fee charged (excl tax 699.86) debit 4, 999
(xi) i have sent request for withdraw above charges vide email on dated 15th november, 2016.
(xii) again i have sent “gentle reminder” vide email on dated 20th november, 2015. (refer email attachment#3 herewith). still i have not received any welcome gift vouchers till yet.
(xiii) sbi card concern responded vide email on dated 24th november, 2015 asked some clarifications for security purpose.
(xiv) i have given response on same day vide email on dated 24th november, 2015. [sbi card complaint vide reference number [protected]]
(xv) sbi card response vide email on dated 26th november, 2016 : we wish to inform you that we have taken note of your complaint vide reference number [protected] regarding card upgradation and we shall get the same resolved at the earliest. we would be intimating you by 28th december, 2015 on the status of the same.
(xvi) in above statement sbi card taken around 1 month to response. i have sent reminder on dated 8th january, 2016.
(xvii) sbi card responded on dated 13th january, 2016.
(xviii) i have again sent request for withdraw annual charges as stated in point no. (ix) vide email 13th january, 2016.
(xix) sbi card responded vide email on dated 15th january, 2016 that “post your consent we will take it up with the concern team for account flipping and annual charges waiver of rs. 4, 999.00”.
(xx) i have sent “gentle reminder” vide email on dated 25th january, 2016.
(xxi) sbi card responded vide email on dated 26th january, 2016 that “we would be intimating you shortly on the status of the same within 20 days. we wish to inform you the complaint number [protected]”.
(xxii) i have totally disappointed and wrote email on 9th february, 2016 that i do not wants to use these cards as well as i will not make any payment until unless not resolved my complaints.
(xxiii) sbi card responded vide email on dated 12th february, 2016 that “we would like to inform you that your sbi signature card was already degraded to sbi platinum card and we have dispatched the cards through post on 10/02/2016 and same will be delivered within 5 days from 10/02/2016. we wish to inform you that annual fee plus service tax as applicable for your previous signature card will be credited to your new card account within 60 days.
(xxiv) i have wrote vide email on dated 5th march, 2016 that sorry to say that i will not accept your modified card which information you have mentioned above. i do not want to make any payment such as you have credited annual fees (13/11/2015) and debited annual fees (13/02/2016). i have sbi signature card & for degraded to platinum card i have wait one year to go vacation to collect credit card. finally i do not want to use this card kindly provide me final settlement letter to close this cc if you are unable to do provide me my requirements. since 2012 to yet, sbi card taken interest more than used. so without single penny, kindly close this card. i have no time to interact with you in this regards.
(xxv) sbi card responded vide email on dated 10th march, 2016 that “we wish to inform you that your sbi card account has been deactivated”.
(xxvi) i have sent emailed on dated 18th march, 2016 that “request to withdraw annual charges for only signature cards (having with me/i am in abroad). sbi card has sent platinum credit card with addon’s i have not received yet. kindly record check at your end.
Close this card with all add-on’s on immediately effect; since i am in abroad & not received. if still activated credit card no. [protected] with me. this is totally maladministration and wasted my times. any regarding call me in this given number [protected].
(xxvii) i have wrote regarding close this credit card vide email on dated 23rd march, 2016. [refer email communication details attachment#2 from point no. (ii) to (xxvi) herewith]
(xxviii) sbi card responded vide email on dated 25th april, 2016 that settled for rs.55500 against the total outstanding of rs.1, 54, 781.51 payable in 5 installment/s to us and offer valid till may 13, 2016.
(xxix) i replied vide email on dated same day 25th april, 2016 that my capacity and your attainable i have confirmed that i can able to pay maximum inr 30000 with maximum one/two emi facilities after received settlement letter duly signed & scanned copy from you.
(xxx) sbi card responded vide email on dated 4th may, 2016 that settled for rs.1, 20, 000 against the total outstanding of rs.1, 54, 781.51 payable in 4 installment/s to us and offer valid till may 7, 2016.in order to expedite the process of issuing you a no dues certificate and rectifying your cibil records, we request you to immediately send us your acceptance in writing (including email).
(xxxi) i replied vide email on dated same day 4th may, 2016 that my capacity and your attainable i have confirmed that i can able to pay maximum inr 30000 with maximum one/two emi facilities after received settlement letter duly signed & scanned copy from you.
(xxxii) sbi card responded vide email on dated 6th may, 2016 that settled for rs.1, 20, 000 against the total outstanding of rs.1, 54, 781.51 payable in 4 installment/s to us and offer valid till may 7, 2016.in order to expedite the process of issuing you a no dues certificate and rectifying your cibil records, we request you to immediately send us your acceptance in writing (including email).
(xxxiii) i replied vide email on dated same day 6th may, 2016 that my capacity and your attainable i have confirmed that i can able to pay maximum inr 30000 with maximum one/two emi facilities after received settlement letter duly signed & scanned copy from you.
(xxxiv) sbi card responded vide email on dated 7th may, 2016 that settled for rs.1, 20, 000 against the total outstanding of rs.1, 54, 781.51 payable in 4 installment/s to us and offer valid till may 7, 2016.in order to expedite the process of issuing you a no dues certificate and rectifying your cibil records, we request you to immediately send us your acceptance in writing (including email).
(xxxv) on 7th may, 2016; i have registered complaint in due respect to rbi, bhubaneswar. [refer email communication details attachment#4 from point no. (xxvi) to (xxxiii) herewith]
(xxxvi) in attached reference letter from sbi card mentioned inr 110000 payable in three installments. i would like to confirmed sbi card that i cannot able to pay more than inr 30000/- by 6nos. emi’s. due to disappointed mal-practice and mal-administrative responses lingered in this credit cards issuance, without intimation de-activation, without confirmation degraded and wasted my time since 1st september, 2015 to till yet.

With due respect i have stated all the communication since 1st september, 2015 to till today, request to kindly verify all the support attachments herewith for justice to close this sbi credit card as soon as possible with supports.

I remain at your disposal for any further necessary documents and i am looking forward for positive response from you soon with supports.

Thanking you sir!


Yours faithfully,


Bijaya kumar mohanty
At/po-kapasi, via/ps-niali,
Dist.-cuttack-754004, odisha

+91-[protected] (mobile)
Email id – [protected]@gmail.com