Sbi Cards & Payment Services Pvt. Ltd — sbi card doing social, works harassed my family members and threaten me

Address:

Balasore, Odisha, 756047

Date of incident- 23.06.2019
Contact no of Client- (Mr Pradyumna Kumar Behera)[protected]
SBI card no- [protected]

Desirable Solution -
1. SBI card will give Rs 2, 00, 000/- as penalty for family harassment, Regular threaten me, for my metal pressure from 250 days
2. Correct my bill.

Dear Sir/Madam,

Two persons suddenly enter my village home without permission. At that time my family members are eating. Starts taking snaps of my home from every where. SBI card send persons to my home for family harassment without intimation to me. Where I am regularly mail to their HO and two mobile no also given in my communication. When I talk with that person he said I am Mr Arup coming from SBI card- Kolkata office. He starts harassment with my family for money. He said, we will take over all your properties if you will not pay. When I said him why SBI card send person to home without intimation to me. Please give your ID. He only shows his ID front side. Not show the I-card back side details.

Actually His name was Mr Pradyumna Kumar Behera from SBI card - BBSR office. Than within few minutes they returned back.

How SBI card can do unsocial works and harass to my family?
How SBI card regularly threaten me over phone for payment instead of correct the bill?

After above all today 07/03/2019 Mr Arshad Hasnain from SBI card nodal desk write me the below wrong statement.

"With reference to your concern regarding collection executive visit at your residence address, we have identified that in the absence of any payment on card account payment realization call and collection follow up were initiated, however you were not contactable. Therefore as a process a field visit was arranged at your registered address as per investigation, since you had shifted from the residence address, hence collection officer visited at your permanent address during the visit the representative met with your brother and spoken with you over the phone. Hence no unprofessional behavior has been identified. However, we apologies if any incontinence caused to you."

I have changed my address due to job changed.
What I am not connected with SBI card?
What I have not given any contact no?

1. I am using the sbi card from last 4-5 years, where Annual Charges was free. In the past years I have not paid any Annual Charges. In the Nov-2018 bill, SBI card charged me Annual fees. So Bill hold by me for bill correction. After Billing date I have communicated more than 1000 times for revival.
They only accept in the year 2017 it was revived, later they have also accept the annual fees revived in the year 2016.

When 1st bill raised to me in the month Nov-2018 the actual bill amount was Rs 36, 147.50. From that day I was communicating him for annual fee revival. But not done till date. it is already more than 250 days and bill amount raised to Rs 73000/-(approx), where my actual cart was 45000/- (approx) after adding nov onwards.

SBI card 1st Increased my bill Rs 28, 000/- i.e 62.22 from my actual bill than
Today (07/03/2019) Mr Alok Prajapati (SBI card - Collection Department) accepted that annual fee not imposed on your bill. That means SBI card revived the Annul fee.

Why SBI card not revived the Annual fee in the Nov-2018 bill?
Why SBI card revived the annual fee after increased my bill 62.22% from actual bill?
Why I will pay extra for SBI card mistake, even one rupee?


SBI card mailed me bills every month with password protected; Card no is the password of the pdf file. Now those files are not opening. May be blocked by sbi card.

2. SBI card has mismanagement and internal communication gap between internal departments and Officers. Cart date is 02/11/2018. It is already 250 days from the cart date. Different officers of sbi card taken time to resolve the matter last date taken 10.06.2019 i.e 220 days for resolving the matter. They take time to create huddles. If their policy is clear and intention is clear than why take 220 days for clearing the matter. At different time different officer handle the problem and take time. But no solution.

3. I got offer SMS from SBI card for no cost EMI. So on dated 02.11.2018, I have cart a laptop from Flipkart of Rs 32, 751 and after cart, mailed to SBI card for getting the no cost EMI offer. But SBI card not provide the same.
After the date another cart was done by any one from my ID and selects the option from merchant web site and availed the no cost emi. Matter is misguiding the innocent customers by sending SMS by omitting the important key works like “Where customer can avail the offer”.SBI card will give the offer or from merchant web site not clear.

4. I am staying out of state and always keep in touch of sbi card officers and also two mobile nos given in my communication to sbi card. The matter was also discussed with Mr Santosh (SBI card -BBSR) 6-7 times, He suggested to discuss with Mr Deepak Mishra (SBI card Regional Manager-BBSR) 2-3 times. I have sent more than 1000 mails to SBI card. SBI card send me only copy paste reply. Threaten me for payment and SIBIL. But neither accepts the mistakes and mis-management nor resolved the matter. When disclose their frauds through social media than SBI card blocked all with help of Social media network companies.

Regards,

Gopinath Das
M-[protected]

(Note- Evidence of documentary, phone call records, mail communication, kept with me for further legal requirements not shared due to security issue.)