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SBI Credit Card — billing for failed transaction

Sir
I did try to purchase some item with help of sbi credit card. The card status for transaction was failed for all four time when i tried. This was the case in november 2017. But company charges me for one transaction which was failed failed and they show this charges in their statement. I did complaint regarding in above said matter in the month of november but it is now march ending and the dispute is not resolve from company side. I am suffering physically mentally and financial with this kind of behaviour of company towards their customer. Please help me...

Complaint Status


[Mar 21, 2018] State Bank of India [SBI] customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    30%
    Complaints
    22648
    Pending
    0
    Resolved
    6744
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001