SBI Credit Card — Cashback Not Received for transactions done

I received a SBI OLA credit card with that I done some transactions for the same around Rs 2000 cashback is pending though the while doing the transaction the promo code got applied with the card and even in the statement the cashback is showing. But they are telling the card is not applied through proper channel and you will not receive the cashback. I want to ask if it is not proper channel then how i received the card and how I am able to login in sbi credit card account through there online website.
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