[Resolved]  SBI Credit Card — erroneously service charges on my credit card

Address:Thane, Maharashtra, 401207
Website:[email protected]

Sir/ma’am

I am a retired staff member from SBI Group. my PF. ID: 1365614. I am writing you to get in to your attention on my previous months credit card statement period usage July 2018 – Aug 2018. My Credit Card no: [protected] has been charged (by Mistake) of ₹2999/-. As an annual fee. This is the first time I have been charged for using SBI Credit Card.
Being an SBI employee I am using Credit card failing from last 15 year. And till date using credit card. I have never been charged for using Credit Card.
I Request you to please waive of annual fee charges from my credit card no. [protected]. If you are unable to do so, I would like to discontinue my credit card services from SBI. I request you to please cancelled my credit card no. [protected] & my wife Mrs. Mohana Khatkekar Credit Card No. [protected].
Please look in to the matter & credit the amount of ₹2999/- in my credit card statement able to use above credit card regularly.
Early action as to appreciated.
Thanking you,
Yours faithfully
C.H. KHATKEKAR
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Oct 24, 2018
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Sep 19, 2018
Updated by Chandrakant Khatkekar
Sir/ma’am

I am a retired staff member from SBI Group. my PF. ID: 1365614. I am writing you to get in to your attention on my previous months credit card statement period usage July 2018 – Aug 2018. My Credit Card no: [protected] has been charged (by Mistake) of ₹2999/-. As an annual fee. This is the first time I have been charged for using SBI Credit Card.
Being an SBI employee I am using Credit card failing from last 15 year. And till date using credit card. I have never been charged for using Credit Card.
I Request you to please waive of annual fee charges from my credit card no. [protected]. If you are unable to do so, I would like to discontinue my credit card services from SBI. I request you to please cancelled my credit card no. [protected] & my wife Mrs. Mohana Khatkekar Credit Card No. [protected].
Please look in to the matter & credit the amount of ₹2999/- in my credit card statement able to use above credit card regularly.
Early action as to appreciated.
Thanking you,
Yours faithfully
C.H. KHATKEKAR
Verified Support
Sep 22, 2018
State Bank of India [SBI] Customer Care's response
Dear Chandrakant Khatkekar, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.
Verified Support
Sep 22, 2018
State Bank of India [SBI] Customer Care's response
Dear Chandrakant Khatkekar, We tried to reach you at 03:21 PM but were unable to connect. Request you to share an alternate number or a suitable time to call you.
Verified Support
Sep 23, 2018
State Bank of India [SBI] Customer Care's response
Dear Chandrakant Khatkekar, We have been trying to contact you but unable to do so. Please call SBI card helpline or mail us at [protected]@sbicard.com for further assistance
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