SBI — Debited amount not refunded to bank

Address:

1A,SODEPUR 1ST LANE, P.O.- HARIDEVPUR

Sir/Madam,
I, TARAKESWAR BERA would like to inform you that, on 13.10.2020 ( Tuesday) I have paid my electricity bill to CESC through SBI INTERNET BANKING using BILLDESK payment gateway. The billed amount ( total Rs. 2160/=) has been debited from my bank account but the status of payment is showing "PENDING" in the Transaction Summary [Payment ID-SSBI[protected]] .
Now neither the debited amount has not yet been refunded to my bank account nor it has been paid to CESC .
Please take the necessary steps either to adjust the debited amount to my electricity bill or to refund the debited amount to my bank account immediately.
Thanking you,
TARAKESWAR BERA,
1A, SODEPUR 1ST LANE, KOLKATA-700082