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Sbi IRCTC Credit Card — payment dispute

I used to use my sbi irctc credit card for petrol refiling. 1 dispute of payment is pending with credit card team dated on 12 nov. 2017. An amount of 200 deducted from my account where as the same is not credited to petrol pump owner. I have to pay the petrol pump owner also and the amount is also deducted from my account. For this necessary dispute form is submitted on 5th dec. 2017. Despite following all the guidelines still i didnot received my amount back. I have chain of mails for that that i can share at any point of time.
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Mar 13, 2018
Updated by Abhay Kishor
tough I have provided my contact detail on 7th March, forwarded the mail on same day didn't received any update from sbi team. extremely frustrating customer care team.
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Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected] mentioning reference number 25917 in your mail to enable us to address your concern on priority.
My contact no. -[protected]

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