[Resolved]  SBI Life Insurance — sbi life policy surrendered but amount not received

I had surrendered my sbi life saral pension policy on on 09.01.19 (Policy no 1e[protected].

Since i had an urgent requirement for the money, had surrendered it in the first week of january itself.

My insurance advisor also had informed that the procedures would be completed and the amount be credited in my account within 10 working days. But unfortunately it is not done till date and it is highly an unpleasant experience. They did not even providing a proper response.

I am in deep trouble because of the delay. Also, had sent mail to [protected]@sbilife.co.in on feb 07 2019 (Service request no[protected], but did not get the issue resolved.

Had sent a reminder again on feb 09 2019 (With a copy to [protected]@sbilife.co.in), but the issue still persists and they did not even bother to provide us a status update of the issue.

Hence, sent reminders again on feb 12 2019 and got a reply that the issue has been redirected to the concerned team and the amount will be credited within 2 days. But still not got the amount and the issue still remains open.