[Resolved] SBI — sbi credit card fraud via paytm

dpakcemk

from Kolkata, West Bengal

Address:

East Singhbhum, Jharkhand, 831004

Hi Team,

I took credit card from SBI after they gave some offers and activated on 23/07/2018. But right after 1 week(28/07/2018) there was one 5k+ transaction happened via PAYTM for which we did not received any OTP in registered mobile number. We came to know about transaction when money was deducted from our SBI saving account for outstanding due.
We tried to reach out to SBI and they said that the transaction is valid and SMS with OTP was sent but we never received the OTP so how they can approve the transaction.
I also contacted PAYTM but they are saying they can't give the information and they can't help on this.
I saw multiple reports of fraudulent in SBI credit card. I am totally helpless as SBI is now not replying anything. in SBI bank they say that they can't do anything as everything will happen from Delhi via CUSTOMER CARE.
These ### fellow first give the CC and then these kinds of fraudulent ativity happens. I am not sure i really believe that someone from the SBI has done this otherwise how transaction will be approved with entering OTP. Could you please help on this. Thanks

Regards,
Meena Devi

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Oct 27, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

State Bank of India [SBI] Customer Care's response Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 71255 in your mail to enable us to address your concern on priority.

Sep 26, 2018

Updated by dpakcemk I already have send multiple email that was given to me by SBI CC or from bank but none of them gave me correct reply. I have complaints in my few relations that some money have been deducted from their account as well with out their consent. And when asked from bank they simply say that they can't do anything and talk to customer care. What a bad reply and bad customer service.
Anyway as suggested in reply i have send my contact details in email to mentioned email id. Thanks