SBI — wrong penalty applied for rc book non submission

Address:

Blithe Icon, GANESH NAGAR, WAGHOLI, PUNE, MAHARASHTRA, 412207, A-708, Pune, Maharashtra, 412207

We bought our car Dzire in Sep 2017 and receievd RC book after 4 months in January. Immediately after receiving the same, we took our car to Viman Nagar branch for RC book submission and they also took a photo of our car and checked the necessary documents too. Mr. Sachin Dabhade was the bank official whom we submitted our RC book and he only took pictures of our car. This happened sometime in Jan 2018. Immediately in 2-3 months, we got a message station g that since you haven't submitted your RC book you will be charged a penalty. So we immediately approached the bank and met sachin dabhade again. Even after submitting the needed copies, we got such a message, to which Mr. Dabhade said that since you haven't submitted the RC book bank will charge u penalty and there is no option but u have to bear it. He straight away denied that he has taken any copies from us. We fought with him for literally an hour.. In the meantime there was another lady customer who came to him with the same issue where sachi dabhade had taken her RC book copy and car pictures but still were not updated in system due to which she got a penalty message..

Now since me and the other customer both started complaining and shouting at him.. He accepted saying that.. May be it might not have updates by mistake.. Asked us to talk to the branch manager, give a written application of this entire incident asking to reverse the penalty (which ideally shouldnt have been imposed) but still.. We spoke to the branch manager Mr. Paragand gave an application letter too mentioning the entire story. And they both Mr. sachin and Mr. parag promised that we will not be imposes with an penalty..

Now as customers we trust a reputed nationalized bank like SBI and came back home trusting both the officials would take care. However to my surprise today I see that the penalty was imposed on my account and even after giving an application in Feb 2018 they didnt update the RC book details the second time too.. And we were charges a penalty of 5900 and 2900 in June 2018 and July 2018.

Now when I approached the branch manager Mr. Parag (at bank) and Mr. Sachin dabhade (over phone), both of them are clearly denying of any such incident happened.. And they are not even ready to. Open my file.. They are not ready to talk anything about my written application too.. Mr. Parag who at 1dt place being a branch manager has no sense of professionalism and no courtesy is asking me "Aapke pass koi proof hai ki apki baat mere se hui thi?? Aapke pass koi proof hai ki aapne application diya tha? Apke pass koi proof hai ki apko penalty ka message aya tha?? Jao jake proof lekar aao to baat karenge""
These are the answers by a branch manager of a reputed nationalised bank.
This is the language that he uses in his cabin.. Extremely rude he was ans denied to help at all..

This RC book was submitted in Feb, legal message was sent in mar or april, then application was given in same month, penalty was charged in june-july and suddenly from somwhere the RC book details get updates in system in August and penalty stops from August.. What a story this is?? This itself shows that how flawed your system is..

I will not be paying even a single rupee of penalty because I followed all rules ans submitted the required documents on time.. Just because the bank officials made mistakes of just because Mr. Sachin dabhade was incompetent to keep the documents safe and update in the records on time.. I can't be paying and suffering.
I need a reversal.