SBL — delivery issue

I have order sbl complay 12 medicines on 13th october. Which was very urgent and after two days i got a messagethat ur order been delivered hope to serve again health mug. But i did not recieve any courior yet neither any call from them before delivering. I ave paid whole money including delivery changes through debit card. I tried calling them but noooooooo reponse. Kindly look into this matter and please solve my problem as soon as possible