SBSTC — cannot cancel ticket

Address:Bardhaman, West Bengal, 713204
Website:Sbstconline

With deep regret i would like to inform you that may be this is the worst government service i came across.
I have been trying to cancel my ticket for the past 10 days but your website does not work.
Kindly cancel my ticket and refund the amount rest i would be compelled to complain to a higher platform.
Details-:l[protected]
Journey date-03/10/2018
From durgapur to karunamoyee
Neither the whatsapp service helps nor the helpline number.
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South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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Recently money is deducted from acc without my ticket.. why? Where did I get the ticket now?

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    South Bengal State Transport Corporation [SBSTC] Phone
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    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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