Seabird Tourists — failure to refund the amount of non booked ticket

Address:

560061

I tried to book a ticket from sagar to banglore on 2nd july. Ticket was not booked but amount got deducted. When i called cust care first they said refund will happen by one week. But if i ask them after one week they are saying there was no ticket booked. Please resolve this before i take it to higher authorities.
Ticket details:
Travel date:2nd july 2017.
Traveller name:gopal hegde
Mobile no: [protected] / [protected]
Rout: sagar to banglore...
Request your response in [protected] asap...