Self Employed — icici bank coral credit card

Address:

Mumbai City, Maharashtra, 400706

I was holding icici bank coral credit card. For july-august (2016) period my outstanding amount due was rs. 60, 948.77 /- and due date was 26th august 2016.

Around the same time, i lost my card and new card was issued to me. I checked with icici customer care team and they told me that i can make payment on my old card since account no. Is same.

I made the full payment of rs. 60, 949 /- through icici bank internet banking on 20th august 2016. Amount was debited from my account and the same was credit to my account after few days (May be due to transaction was later become unsuccessful.

On 1st september, 2016, i again tried to pay the amount. Funds were debited from my account and later again credited to my account after few days because transaction become unsuccessful later on. Meanwhile, icici collection department was also following up with me and they advised me to make payment through atm, which also i tried but was not able to do.

Finally, on 15th september 2016, i made the payment of rs. 60, 000/- through icici bank cheque by visiting the icici bank branch.

The bank slapped penalty and interest charges which i requested to waive off. I also gave the bank statement of my icici bank saving account showing the transaction/ payment made which failed subsequently without my fault. They keep increasing the penalty amount. Meanwhile recovery agent keep pressurising me and finally they exercise lien on my account and debited the account with all the outstanding including penalty etc.

Later on again they start sending me sms that amount is outstanding and
Again they start accumulated the amount. I fail to understand that while they have deducted whole amount from my icici bank saving account what is left for payment? And when this harassment end?