Servify — oneplus protect by servify for oneplus 5 64gb damage protection plan 12 months

Address:	Mumbai City, Maharashtra, 400097
Website:	www.servify.in

Hello,

I need a help with my service request. My claim for a repair of my oneplus5 mobile phone as per the service reference id pus4659 has been rejected twice by the servify team for no good reasons. It has been said that the claim is rejected due to following two reasons:

01). Poor care and storage: if we go by this reason, then every accidental damage to a phone is a result of poor handling. Then why is even servify existing in the market if they cannot take care of such accidental damages to the phone.in my case, my oneplus5 mobile phone slipped out of my hands while getting out of the cab on the night of 30th july at around 11pm. The phone was in my other hand while i pushed the car door with my other hand. On hitting the ground the screen on the top left corner cracked and it is purely accidental. How can it be a result of poor care? I was not tossing the phone nor it was mishandled by some kid. It just slipped from my hands by accident.
I told the exact same thing to your ms sonia of servify over phone on 02.08.2017 at around 12.45pm. After a few minutes i came to know through servify app that she has rejected my claim due to poor care and storage. My phone was in my hand because i had to check the cab bill on my phone's app and pay to the driver.
It is purely accidental damage.

02). Slippage is not covered under warranty: please find attached herewith the screenshot of the details and features about about the "oneplus protect by servify for oneplus 5 64 gb damage protection plan 12 months"as listed on https://oneplusstore.in. it clearly states that it covers the warranty if the phone falls on the ground and what other way is there for a phone to fall on the ground, if not slippage from hands.

And servify has rejected my claim for the same reason. My phone slipped from my hand and fell on the ground and the screen cracked on the top left corner (As stated earlier). I am wondering, if servify has knowledge about their own products and its details or not. Or they are just trying to fool people.

I request you to please look upon this issue seriously and help me in getting a repair of my screen at the earliest against the accidental damage plan that i had purchased.
Expecting a quick and positive reply from your end.