[Resolved]  Shaadi.com — Money extortion and denial of service by shaadi.com

Address:	110053
Website:	www.shaadi.com

Hello,

I am member of shaadi.com from more than 3 years, i discontinued their services after paying more than 25000 rupees as they were constantly calling me to buy their premier services which cost much more. I had more than 200 unused contacts when i discontinued the service.


They kept calling me and my father from jan 2016 to march 2016 to buy their services. I decided to buy basic gold membership again in march 2016 and put up the complain against shaadi.com manager khushboo for forcing me to buy much costlier service for lifetime.In new membership they cancelled my option to use my 200 unused contacts. But i did not want to fight because i am a busy person, not have much time.


On march 19 2016, invoice no:[protected], i bought up the gold membership for 3 months. Suddenly, on[protected], they blocked my account. As per them it was on random basis and they want my identity proof. They will inform me about the status within 24 hours...

I mailed them my govt. Identity proof on the same day but since then i have received no communication from their side. I have emailed them many times, even called them many times but i have received no response from them.


My account is blocked and all my communications have turned futile.

I have used both of their id's for sending e mails : [protected]@shaadi.com, [protected]@peopleinteractive.In, phone numbers used :[protected]

The service request number raised are : 2092476, 2092643, 2099149

But no reply from their side is received till now.

I have my reputation loss as i have proposals from whom i was taking regarding my matrimony.

They are using this site as money extortion business and if customer complains about them then they "on the random basis" block any account they want and simply refuses to entertain any communication to answer why they have blocked the account. I am still a paid member and they are denying me services that they promised at the time of selling it. I feel very strict action should be taken against these kinds of fraudulent websites which are more into the blackmailing and money extortion business rather then in true professional business.

Please advice me how can i take the relevant action

Regards
Akhil