[Resolved] Shaadi.com — Shaadi.com asking to submit Id-proof's
Pune, Maharashtra, India
Hello, I am paid member to shaadi.com. From 28th Aug 15 Shaadi.com had blocked my profile due to want of following ID proof like- 1 Identification Proof 2 Residence Proof 3 Occupation Proof 4 Education Proof I have already submitted my Driving License to them and also I paid by my credit card. I am not welling to submit documents for security purpose. And feel that shaadi.com should not ask for sensitive documents. I have asked them to support the documents under which they are authorized to ask for such documents but that are saying it is there in our terms & condition, so one has to support ( http://www.shaadi.com/shaadi-info/index/terms) Shaadi ID : Deshmukh R ([protected]@gmail.com) / [protected] I need your guidence : whether shaadi.com is authorized to ask for such documents?! Under what security act shaadi.com is asking such documents Date of Incident : 27 Aug 2015 (Appx) Client : Shaadi.com Incidence : Block paid membership for want of ID Proofs desirable resolution : refund Thanks in advance for your co-operation and looking forward best solution. With Regards, Rashmi J [protected]
Complaint marked as Resolved Sep 24, 2015
My said complaint has been resolved by Shaadi.com. They have given via media solution to show the documents over Skype. On 24th Sept 15 I had a Skype call and had show the documents. After confirming the same, Shaadi has unlocked my profile.
I guess Shaadi.com has shown supporting nature. I am Happy with the service given by them.
[Sep 15, 2015] People-Group / People Interactive India customer support has been notified about the posted complaint.
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