[Resolved] Shaadi.com — Shaadi.com asking to submit Id-proof's
Hello, I am paid member to shaadi.com. From 28th Aug 15 Shaadi.com had blocked my profile due to want of following ID proof like- 1 Identification Proof 2 Residence Proof 3 Occupation Proof 4 Education Proof I have already submitted my Driving License to them and also I paid by my credit card. I am not welling to submit documents for security purpose. And feel that shaadi.com should not ask for sensitive documents. I have asked them to support the documents under which they are authorized to ask for such documents but that are saying it is there in our terms & condition, so one has to support ( http://www.shaadi.com/shaadi-info/index/terms) Shaadi ID : Deshmukh R ([protected]@gmail.com) / [protected] I need your guidence : whether shaadi.com is authorized to ask for such documents?! Under what security act shaadi.com is asking such documents Date of Incident : 27 Aug 2015 (Appx) Client : Shaadi.com Incidence : Block paid membership for want of ID Proofs desirable resolution : refund Thanks in advance for your co-operation and looking forward best solution. With Regards, Rashmi J [protected]
Complaint marked as Resolved 2015-09-24 08:49:07
Hello, My said complaint has been resolved by Shaadi.com. They have given via media solution to show the documents over Skype. On 24th Sept 15 I had a Skype call and had show the documents. After confirming the same, Shaadi has unlocked my profile. I guess Shaadi.com has shown supporting nature. I am Happy with the service given by them.
[Sep 15, 2015] People-Group / People Interactive India customer support has been notified about the posted complaint.
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