[Resolved] Shaadi.com — they are money minded

 
14 Reviews
Delhi, Delhi, India
 adad8
I've spent Rs 13, 300 on Select Shaadi services on shaadi.com in the year of 2014.I'd been told them to return my money at the starting of this service because they were not sending me matches according to my preferences.They had changed my relationship manager only.More than year, I've been complaining to shaadi.com to return my money.But instead thay had called me to take again the select shaadi service and they were saying me to spend Rs 11, 500 on the select shaadi service.I was saying them return my money of Rs 13, 300 but they were saying that I've used the services of select shaadi.I had told them so many times that I was not happy with this service but they are not returning my money.Even I was saying them not to give whole money but atleast they can give me partial amount.But again they were saying that I've used the services of select shaadi, so thay will not return my money.I'd told them at the beginning of select shaadi service that I'm not satisfied.Please help me to return my money from shaadi.com.I also told them if you can't refund my money then provide me select shaadi service at free of cost but they denied.Shaadi.com is a greedy matrimonial website.They want money and money only.My membership no. is SH40686363.They were saying that price of select shaadi service is Rs 21, 000 and we're are providing you at the discount.But it's a fact that my Rs 13, 300 had been wasted.My relationship manager did not send me profiles according to my preferences.Besides Rs 13, 300, I also spent more money to take shaadi.com membership.But I don't want the refund of that amount.I just want the refund of Rs 13, 300 of select shaadi service.
Complaint marked as Resolved 
shaadi.com has refunded my amount.Consumer complaints forum is the best otherwise it was difficult to get the refund.I'm thankful to consumer complaints forum

Complaint Status


[Jun 01, 2015] People-Group / People Interactive India customer support has been notified about the posted complaint.
Updated by adad8, Jul 16, 2015
Shaadi.com has not refunded my money yet.
Complaint comments  13 Comments     Updated: Share0Tweet0

Comments

Hi

I got a call today from shaadi.com.Shaadi.com is providing me only 3 months free membership which is not sufficient and required, they should provide me whole money of Rs 13, 300 or provide me free select shaadi service.It's not the proper solution.I don't want to attend calls from them.I just the proper solution.
Dear Member,

We regret the experience you have had and are currently reviewing your account details. We will connect and resolve this for you. Request your patience in the interim.

Regards,
Shaadi.com
I still get the mails from the shaadi.com regarding renewal of membership.They are greedy of money.
Hi

I got a call today from shaadi.com.Shaadi.com is providing me only 3 months free membership which is not sufficient and required, they should provide me whole money of Rs 13, 300 or provide me free select shaadi service.It's not the proper solution.I don't want to attend calls from them.I just want the proper solution.
I got again the call from shaadi.com, they were saying that they will deactivate my account and they will not give me Rs 13, 300.I‘m happy that they will deactivate my account but they should give me Rs 13, 300 back.
Dear Aditi,

We appreciate and respect all our Members and we will always wish to have you as our member. In regards to your expectations we will connect with you personally.

Regards,
Shaadi.com
On 20 June 2015, I got the mail from shaadi.com that they will return my Rs 13, 300 but today is 11 July 2015, I did not get my refund.I think they will not refund my amount.
I've been asking from shaadi.com forr more than 1 year to refund my money.Till now, I did not get my refund.shaadi.com is taking a lot of time to refund my amount.
Shaadi.com is greedy of money.They want money.They are giving salary to their employees with customer's money.Still, I did not get my refund.
Till today, I did not get my refund from shaadi.com
Shaadi.com has proved that they are liars and money minded.On 20 June 2015, I got the mail from shaadi.com that they will return my Rs 13, 300.They were saying that they will return my money.Now, they are not replying to mails.Instead they are sending me mails for the renewal of membership in shaadi.com.I still did not get my refund.
My problem has been resolved, they had refunded my amount.I'm thankful to shaadi.com
Well done adad8 for sticking your complaint in here and sitting it out until it was resolved.

I too have had a problem with Shaadi.com service, it has not been resolved. From this website I see that there customer service is appalling and that they are virtually a scam website.

If I understand this correctly @adad8 it took 1 month from the date of the complaint, multiple prodding and pushing to have your complaint resolved?

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    Shaadi.com - they are money minded