[Resolved]  Shaadi.com — Vip shaadi fraud service

Website:vip shaadi

I first spoke to Krishna Tiwari and Prajakta (don't have last name) who sold me an exclusive VIP service where their consultants introduce me to these exclusive profiles from their "VIP Club" in addition to the regular shaadi profiles that matched by criterion. I was told a consultant will constantly stay in touch with me. I paid $480 for a three month service. I was sent a email by Krishna Tiwari with bharat.[protected]@peopleinteractive.in, anagha.[protected]@peopleinteractive.in, priyanka.[protected]@peopleinteractive.in in cc. Krishna knew I lived in Germany and told me that the consultant will call me outside of my working hours.

I was introduced to John Crasto who refused to call me outside of my working hours because it was too late in India. Krishna clearly promised something else. I asked for a refund and was refused citing terms and conditions. I switched consultants only to find Prabhash Sharma who was worse, did not provide profiles that met my criterion and sent me only profiles that were publicly available on shaadi.com even for free members. There was never an update on what he did with all the profiles that I had accepted. I scheduled a call with him and he tells me that hes calling these proposals at 1 pm IST when the guy he is calling is in washington DC where it was 3 in the morning. Prabhash says madam I am trying to call but he is not picking up. Why would anyone pick up a call at 3 in the morning? His manager Vivek Nair is not responsive either.

I was told I would be given access to a special app/website so they disabled my regular profile. After paying the money, they said sorry this is available only on android. If we unhide your profile, you will have to manage it.

This service is a cause for stress please do not sign up. Please do not waste your money. I no one else uses this service. They are exploiting us and I am happy to complain where ever possible.
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Member,

We regret the experience you have had.

Currently we are reviewing your account details. Please be assured, we will connect with you shortly and address all your concerns.

Request your patience in the interim.

Regards,
Shaadi.com

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