Shadowfax — Not picking up the return


I have to return the two products one is chappals and another one is dress which is the exchange one but also another time got defective products. So this time i didn't have chance of exchange so i placed return in meesho app they have scheduled to shadowfax. But they are not calling for pickup and for the dress the mentioned the status like pickup is qc failed. They don't even called me or came to my home and mentioned like that. For the chappals they don't called and mentioned customer not connected.
This is happening all the time with shadowfax when i have returns or exchange. R[protected]FPL this one is for chappals R[protected]FPL this one is for dress (new one i have reinitiated).
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Shadowfax customer support has been notified about the posted complaint.
Verified Support
May 19, 2022
Shadowfax Customer Care's response
Dear Nirmala,

Greetings from Shadowfax!

We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

Team Shadowfax
Verified Support
May 21, 2022
Shadowfax Customer Care's response
Dear Nirmala,

Greetings from Shadowfax!

As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

If you're satisfied with the team's effort or have feedback to share, please visit and to rate our performance.

Team Shadowfax
Complaint comments 


Today also they did the same. Order rescheduled today they didn't call me. I have called them twice they said will come at 5m. They didn't came till 6 pm after that i called him he said half an hour I will come but he didn't show up. And the same happened again reschedule to tomorrow. Please do something

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