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[Resolved]  Shadowfax — Order not received . But status says delivered

Trough online insta person designer Mumbai ddm we had ordered 2 sarees . One Multi colour and one white . The multi Color saree sAys delivered and we received also . The white saris status says it’s delivered but not yet received . Both same
Address . But when tried to reach shadowfax it is asking registers mobile number but that is the person who send it is the registered number . So I can’t reach out to them also .

The order is for both the shipments

SF[protected]FPL And
SF[protected]FPL

The white saree says delivered by 17th and other one is 18th . 17th saree is not received and 18th we received . Can you please help . We didn’t receive the saree
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Oct 15, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2022
Shadowfax Customer Care's response Dear Roopa,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax
Verified Support
Sep 14, 2022
Shadowfax Customer Care's response Dear Roopa,

Greetings from Shadowfax!

Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

Regards,
Team Shadowfax
Complaint comments 
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Comments

Order not received but status shows that the order got delivered and i complain about the issue they tell me that they will do something but nothing happened. I ordered a tunic top order placed on 8 October 2022 and it shows that the order delivered on 11 October 2022. Still not received the product and now company send the massage that they will not send the product or money

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