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[Resolved]  Shadowfax — Product pickedup but showing QC fail

On July 9 Shadowfax rider came and asked OTP for pickup after that he the picked up the return order successfully & told that you will receive a SMS about successful pickup in a few hours and left. But after some time when I checked the status it is showing like pickup failed due to a missmatch of product pickup. How is that possible? If the product is not same then how did the agent picked up my return order? So basically now they have picked up my order and marked it as pick up failed in their system. I'm calling their customer care No. [protected] it is not connecting. When mailed meesho customer care they are asking about acknowledgement(pickup slip) copy the shadowfax rider never provided. I am providing all the details which I have now, resolve this issue as soon as possible.
Product name:Jivika TG Alluring Banita Aagam Chitrarekha Sari (stockout grey aayna)
Request id: R34667892MEE
Order No:[protected]_1_gtz
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Jul 26, 2022
Complaint marked as Resolved 
I got call from company customer care and explained all the details. 080 4813 0623 here is the customer care number
Shadowfax customer support has been notified about the posted complaint.
Jul 21, 2022
Updated by Oguy
Here are the some related images for your reference

Jul 22, 2022
Updated by Oguy
Hi
What is the status of my complaint when it will solve?
Verified Support
Jul 22, 2022
Shadowfax Customer Care's response
Dear Customer,

Greetings from Shadowfax!

We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

Regards,
Team Shadowfax
Jul 26, 2022
Updated by Oguy
Hi
Can I know what is the status of my complaint and when it will get solved.
Jul 26, 2022
Updated by Oguy
Hi
Issue is resolved, thank you
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