[Resolved] Shadowfax — Shipped wrong product and not ready to give correct one now

Prachi Bangar

from Devale (Junnar), Maharashtra

Sep 3, 2022

Address:

D9, SPACIA CHS, Bhumkar Chowk, Wakad, Pune

Agent took incorrect yellow kurti for exchange against blue kurti, now my yellow kurti which is for return (which agent already took), agent denied to take it as I have blue kurti with me now.

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Oct 5, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2022

Shadowfax Customer Care's response Dear Prachi,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax