Sharekhan — Amount transferred not credited into my demat account

Dear sir/madam
Client name :dharmendra kumar jha
Client id: 1900047
Dp client id : 02667839

I have transferred rs.5, 000/- from my bank of baroda account (Net banking) to sharekhan demat account held with hdfc bank on 15.05.2020
Money debited from my bank account but not credited in sharekhan account. I have emailed so many times but received system generated email with assurance we will look into it, but have not found any action on it.

Transaction reference of the said transaction is barbp[protected] and the copy of the same is attached for your rereference.

Kindly do the needful at the earliest.