Sharekhan — Closure of account not processed by Sharekhan team

Address:

10 Floor, Beta Building, I Think Techno Campus, Off to JVLR, Kanjurmarg East, Mumbai – 400042

Hello
I have been requesting for closing of my Sharekhan Demant account since 2 months. Tried approaching the Sharekhan RM and the customer service. Also email to them related to closure of account. They are saying that you need to courier the filled CDSL closure form and post to the Sharekhan office. I sent it to them by post and it's been 1 month now nothing they have responded. Then I tried to email them on this [protected]@sharekhan.com emaiid. But they are not responding on this email every time they are raising new reference id for each mail and not resolving the issues. Now connecting to their customers service is stopped and they are keep us waiting on the call for 10-15 minutes.
I hope you understand the concern here where no one is responding to the query it's very frustrating situation. Please do the rightful steps against Sharekhan.

Attaching the proof of my emails and their response.

Thanks

Regards
Ashesh Parmar(+91 [protected])
email: [protected]@gmail.com