[Resolved] Sharekhan — general customer service/not crediting not returning the money

 
1 Review
 sksiddique on Mar 7, 2018
Sharekhan customer service is pathetic.

By mistake, i transferred inr 62k from my nre account with iob bank on feb 8, 2018. Only after the intended recipient alerted me by feb 28 or so that he is yet to receive the funds, i realized it could have been wrongly remitted to sharekhan.. As on that date i had transferred another inr 80k + to sharekhan from (My and my wife's) joint account. Iob confirmed that sharekhan had received the inr 62k. However, sharekhan neither credited the inr 62k to my wife's sharekhan account nor informed me. Now even after writing to myaccount@sharekhan.com as well as the relationship manager mr. Prasanna venkatesh, they are neither replying nor refunding the money that they are surreptitiously keeping without crediting. Very pathetic service.

Regards

Siddique
Complaint marked as Resolved Apr 8, 2018

Complaint Status


[Mar 07, 2018] Sharekhan customer support has been notified about the posted complaint.
Verified Support
Sharekhan Customer Care's response, Mar 07, 2018
Hi Mr. Siddique! We'll surely look into this for you. Kindly share your customer ID/contact number as it will enable us to connect with you for further assistance.
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    Sharekhan - general customer service/not crediting not returning the money