[Resolved] Sharekhan — not allowing to update contact detail | |
I have a trading account with sharekhan for about 10 years. I have moved and changed my mobile number and when i am trying to update my information, my cmc is rejected 3 times stating my signatures do not match and i need to submit a signature change form. I have never changed my signature and i cant tell why sharekhan wouldn't accept my signature. I have provided everything to prove my identity, pan, aadhar, address proof everything. Funny thing is they did transfer my servicing branch on my request but won't update my contact detail. Customer care have provided their final response stating they can not process my request and i am unable to access my account. This is not good for anyone as i am not able to do any transactions and hence no commission etc. For sharekhan either. I live far from the base branch and still made visit to provide documentation. Now i am being asked to provide several documents for signature change which i never did. Login id: vlaad2010 Was this information helpful? | |
Oct 20, 2019 Complaint marked as Resolved Sharekhan customer support has been notified about the posted complaint. Verified Support Aug 30, 2019 Sharekhan Customer Care's response Hi! This is definitely not the experience we want our customers to have. We have made a note of your details and will soon arrange a call back to address your concerns and assist you with it.
Verified Support Sep 03, 2019 Sharekhan Customer Care's response Hi, we tried calling you, however, the number provided by you was switched off. We request you to share an alternate number along with a convenient time to help us connect with you.
Verified Support Sep 19, 2019 Sharekhan Customer Care's response Hi, we have been updated by our team that they have cross-checked your signature and it is still not matching. Due to this, the document cannot be processed. We have sent a detailed response to your registered email ID. Please check the same. Thank you.
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 3 Comments | |
Comments
My A/c id 2471308 I opend account in good fath of less brokerage when account manager start abusing me i want to change my branch which not fullfill till now
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I am going to wait for another day and if no response then will create a new complaint.